• Best Interest Rates I can find in Grant County
Really friendly to work with.
Friendly people . lazy bank that is far too inconvenient
• Excellent Member Services and Correspondence
• Top Tier Service
I am very very happy to be a part of the Granco family, and even with serious research, I can't find a better financial institution in the whole of Grant County.
Main points:
• Branch Office in Moses Lake
(The above picture is out of date; they've remodeled)
I've been a member for a few years, from the middle of my teenage years, and I have loved this financial institution so much. Top-tier service, excellent interest rates (0.25% APY for my savings account, compared to 0.05% or 0.025% APY for savings accounts from other institutions nearby), and at last year's annual meeting I made a proposal that was later instituted (small reward monthly raffle for like $25 at a local restaurant for taking out or paying back a loan).
Without going into grave detail, this credit union (specifically the Moses Lake branch, and I am leaving this review here as well bc this happens to be their corprate location) has very poor customer service and rapport. If someone is short with me once in a while, fine, everyone has bad days. But the MANAGER of this credit union is down right rude and blatently disrespectful EVERY time I come in, and judging by the chats I have had with other customers/members and the interactions I have witnessed her have with members other than myself I am appalled she still holds her title. I recommend taking your banking needs else where, to a credit union that has better customer service and holds themselves to a higher standard than this credit union does.
Great people, Very friendly and quick. They are more personal with you and address you by name yet still very professional.
• Remodeled Building
Granco Federal Credit Union is a US Finance company based in Ephrata, Washington. Granco Federal Credit Union is located at 217 Alder St SW, Ephrata, WA 98823, USA.
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